Managed IT Services

Managing IT needs and while our customers focus on their core business

Product Design

Managed IT services are IT outsourcing or co-sourcing services, which provide efficient, effective, and mature IT value for your company.

Is information technology creating more pain than gain for your company? It may be the right time to consider a managed IT services solution! Whether you are looking to bolster your existing IT department or outsource it, SilverLake Technologies has the tools, talent, and support you need to help truly turn your technology into a valued, trusted asset. SilverLake offers outsourcing IT services and, what we call, IT co-sourcing.

Our Managed IT Services Include:

Support Services

  • 24 x 7 x 365 On-site and Off-Site Support
  • Help Desk Support
  • Service Level Expectations

Management Consulting Services

  • Virtual Chief Technology Officer Services
  • Asset Management/Tracking Services

Proactive Support Services

  • Remote Monitoring and Management – 24 x 7 System Monitoring of Critical Systems
  • Proactive Server Checkups
  • Health Report Safety Check

Best in Class Technology Solutions

  • Email Spam/Virus Filter and Continuity
  • Anti-virus Protection
  • Internet Security
  • Threat Protection
  • Mobile Device Management

Outsourcing Services

With outsourcing IT services, SilverLake Technologies essentially becomes your business IT department, performing the same functions as if you had a full internal IT department. For many of our clients, this option lets them leverage the process, utilize the tools, and staff with the maturity of a much larger company, at a scale that fits their needs.

Co-Sourcing Services

SilverLake Technolgies also offers co-sourcing, where we partner with your internal employees to form a single IT team working collaboratively on solutions and improvements. Some customers find that this option lets their employees focus on improving the business through the use of technology, instead of spending precious time with support activities and mundane maintenance. Others find this option can augment their staff where needed, and, at the same time, increase their team’s expertise.

SilverLake Technologies has made major investments in remote monitoring and management capabilities as well as help-desk workflow and automation, so that you do not have to. We can extend our tool-set to make your internal resources much more efficient.

Give us call to feel confident in your Managed Service provider.

Meet The Experts

Amanda Shah
Amanda Shah
Co-Founder, CTO
Lucas Brüner
Lucas Brüner
Co-Founder, Marketing